Senior Product Designer Enterprise Healthcare
Sycle logo Cochlear logo Costco Hearing Aid Centers logo

Sycle PRO — Enterprise Scheduling & Clinical Workflow Optimization

Transforming legacy medical CRM logistics into a high-frequency, compliance-backed clinical workspace.

"Audiology clinics operate in high-velocity, multi-persona medical environments where systemic friction directly leads to administrative drop-offs and idle clinical rooms. I led the strategic UX overhaul of Sycle PRO's core ecosystem, engineering a highly adaptable, multi-tenant scheduling architecture that scales across the full spectrum of care environments—balancing the rigid compliance parameters of enterprise retail partners like Costco with the streamlined, low-friction needs of independent, standalone clinics, while deploying user-validated frameworks for the clinical referral pipeline."

Pillar 1

PRO Calendar Redesign

Scheduling Manager

01

High-Frequency Workspace Transformation & State Management

The legacy scheduling interface caused extreme visual friction, fragmented multi-persona booking loops, and no real-time prioritization—driving administrative fatigue for medical staff.

  • • Designed a unified, multi-column workspace for high-density scheduling without cognitive clutter
  • • Streamlined booking states for rapid keyboard shortcuts and real-time appointment validation

"Architected the ground-up transformation of Sycle PRO’s core calendar UI—modernizing legacy booking workflows into a responsive, high-efficiency grid system that lowered cognitive fatigue and minimized scheduling errors."

Pillar 2

Dedicated Schedule Blocks

Enhancements

02

Rigid Enterprise Compliance & Room Utilization Architecture

Enterprise partners like Costco require rigid operational and compliance constraints. The challenge: balancing their retail health model with the fluid utilization needs of staff and audiologists.

  • • Mapped corporate compliance rules directly into scheduling logic
  • • Engineered visual overrides for DSBs, maximizing room utilization across locations

"Designed workflow logic and scheduling parameters mapped to Costco’s corporate clinical operations—balancing enterprise compliance constraints with staff and audiologist utilization to maximize room efficiency across high-volume accounts."

Pillar 3

Care Management

Inbound/Outbound Pipelines

03

End-to-End Service Discovery & AI-Augmented Prototyping

Referral channels inside audiology clinics were fragmented black boxes—driving drops in patient acquisition, compliance friction, and broken data continuity across clinics, patients, and health networks.

  • • Strategic Synthesis: Led cross-disciplinary discovery to map multi-persona clinic friction
  • • AI-Augmented Execution: Translated clinician requirements into markdown directives, directing Devin to generate interactive code previews
  • • Human-in-the-Loop Leadership: Guided the AI agent, corrected regressions, enforced accessibility standards
  • • Executive Alignment: Led live-code walkthroughs, compressing feedback cycles for senior stakeholders

"Led end-to-end research to overhaul the healthcare referral engine. By pioneering an AI-augmented prototyping pipeline with Devin, I turned raw discovery insights into live, clickable previews—unifying cross-functional alignment and cutting executive time-to-decision."

01 / Project Deep Dive

Scheduling Manager Redesign

Streamlined the high-frequency clinical workspace of Sycle PRO to optimize multi-persona provider booking loops and mitigate administrative burnout.

Senior Product Designer Systems Architecture & Research

The calendar was the central operating surface for every clinic role—front-desk coordinators, audiologists, and practice managers—all working from the same view under real-time pressure. When that surface broke down, the cost wasn’t just visual clutter; it showed up as missed appointments, double-bookings, and burned-out staff. This pillar covers the ground-up redesign of that core surface.

System Metrics & Complexity

  • Frequency: Real-time state updates
  • Core Persona: High-velocity clinic admins
  • Layout Engine: High-density multi-col grid

The Operational Friction

Legacy medical scheduling suites treat every appointment type with uniform visual hierarchy, causing intense administrative strain. When a clinic coordinator is managing incoming patient phone traffic while trying to orchestrate real-time room availability and audiologist schedules, multi-click modal loops break operational cadence.

The Architectural Response

We stripped away legacy visual noise and engineered a strict, high-density grid system tailored for rapid cognitive scanning. By introducing context-aware appointment filters that dynamically recede non-essential schedules, multi-layered calendar overlays, and inline booking acceleration states, we transformed a fragmented administrative workflow into a unified, distraction-free clinical timeline.

Calendar filtering interaction — custom appointment types recede non-essential schedules

Visual Noise Reduction: Replaced legacy, high-contrast grid overload with a soft, color-blocked state hierarchy.

Context-Aware Filtering: Unselected appointment types visually recede to let clinic staff isolate critical workflows instantly.

Operational Continuity: Maximizes room and provider utilization by preserving full calendar layout awareness during active filtering loops.

02 / Project Deep Dive

Costco Dedicated Schedule Blocks

Navigated strict corporate operational constraints and retail enterprise compliance to maximize clinical room utilization within Costco-specific booking flows.

Senior Product Designer Enterprise Compliance & Scheduling Logic

Costco represented Sycle PRO's largest enterprise retail account—a partnership whose scheduling model diverged sharply from every other clinic type on the platform. Getting this wrong risked more than a clunky workflow: it risked the retail partnership itself, and it set the precedent for how future enterprise accounts would be onboarded.

System Metrics & Complexity

  • Environment: Retail enterprise compliance
  • Core Persona: Costco clinic coordinators
  • Constraint Type: Corporate booking rules

The Operational Friction

Costco's corporate scheduling rules imposed strict block constraints that the existing Sycle PRO calendar had no framework to accommodate. Clinic staff were forced into manual workarounds that created double-booking risks, under-utilized rooms, and compliance gaps that threatened the retail partnership.

The Architectural Response

Enhanced the dedicated block scheduling layer that encoded Costco's operational rules directly into the calendar engine—preserving staff flexibility with new streamlined filtering and calendar-friendly creation controls while enforcing compliance. DSB states are visually differentiated from standard appointments, giving coordinators instant situational awareness without procedural overhead.

Costco dedicated schedule block — clone DSB options interface

Compliance Engineering: 100% adherence to rigid third-party retail healthcare mandates and parameters.

Utilization Efficiency: Meaningfully improved multi-persona clinical room utilization rates.

Workflow Acceleration: Removed manual operational workarounds for scheduling desk personnel, minimizing multi-step confirmation bottlenecks.

03 / Project Deep Dive

Care Management Architecture

Ran customer interviews and translated feedback into strategic journey maps and prototypes to drive executive decision-making on referral workflow design.

Senior Product Designer User Research & Journey Architecture

Referral management touched every corner of the business—clinical staff, business stakeholders, and engineering all had a stake in how it worked, but no one owned a shared picture of the problem. This pillar was as much about building organizational alignment as it was about the interface itself.

System Metrics & Complexity

  • Method: Customer interviews & journey maps
  • Stakeholders: Product, clinical & business
  • Output: Executive-ready prototypes

The Operational Friction

Audiology clinic inbound and outbound referral pipelines were historically fragmented, operating inside a brittle black box of manual phone tracking, unstructured legacy notes, and siloed databases. This systemic administrative friction created severe operational blindness, resulting in acute referral leakage, high clinical drop-off rates, and delayed patient care across scaling enterprise networks.

The Architectural Response

I translated raw qualitative discovery insights, fragmented intake streams into a unified workflow engine. By pioneering an AI-augmented prototyping pipeline with agentic frameworks (Devin), I bypassed traditional frontend engineering bottlenecks to spin up live, production-grade responsive environments. Bringing interactive, data-populated previews directly into active workshops with the CTO, COO, and VP of Product transformed abstract product risks into tangible software realities—collapsing cross-functional alignment cycles and slashing time-to-decision on the product roadmap.

Care Management — inbound referral intake interface

Centralized Care-Inbound Pipeline: Unified multi-channel inbound tracks (Fax, E-Referral, Patient Portal) into a singular, high-density operations dashboard, resolving referral fragmentation.

Contextual Validation Subpanels: Engineered a dual-pane verification layout with filtering capabilities via a drawer allowing staff to quickly task-switch between layouts, maximizing speed and reducing cognitive context-switching for staff and clinical admins.

Deterministic State Architecture: Implemented micro-status workflows (Ready for Review, In Progress, Pending Info) alongside urgent flag indicators to establish clear operational transparency and reduce high-friction patient referral leakage.

Care Management — referral detail panel
Shipping Reality

Project-Wide Reflection

Delivering enterprise healthcare scheduling meant balancing rigid corporate constraints, scarce engineering resources, and a hard clinic go-live date — trade-offs that shaped what shipped first and how we preserved the core clinical experience across all three pillars.

What Engineering Called Impossible

The engineering team initially flagged a unified calendar that could simultaneously honor Costco's rigid Dedicated Schedule Block rules and regular clinic booking logic as infeasible within the existing legacy framework. I pivoted the design to a modular block-overlay architecture that isolated Costco-specific rule parameters into configurable schedule layers, allowing the same calendar surface to serve both enterprise retail and standard clinical workflows without a full backend rewrite.

MVP Cuts & Phasing Strategy

To hit the launch window, we deprioritized AI-assisted features and accelerated planning for referral management for the initial release. Alongside product, I helped phase the roadmap by clinical impact: smaller modular enhancement updates from the calendar redesign and Costco DSB support shipped first because they unlocked daily operational efficiency; the referral management feature and the larger scheduling redesigns were queued as follow-up releases tied to adoption metrics and integration readiness.

AI-Augmented Prototyping Trade-off

I used Devin to generate live, clickable referral prototypes from markdown directives—compressing weeks of design-to-review into days. The trade-off was fidelity: the agent got the interaction model and workflow logic right, but needed disciplined cleanup on layout regressions, accessibility, and edge cases. I held the line on user-facing decisions and let the AI handle structural boilerplate. That choice gave us executive-ready demos faster, but the output stayed a decision artifact, not production code.

Back to Work Next Project: Synopsys: Code Sight